Privacy Policy

Introduction

At PostLoudly ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Payment and billing information
• Profile information and preferences

Social Media Account Information

To provide our services, we may collect and store information from your connected social media accounts (Pinterest, Instagram, Facebook, Twitter/X) through secure OAuth API connections. This includes:

• Authentication Tokens: Secure OAuth access tokens and refresh tokens (we never store your passwords)
• Account Information: Profile information, account IDs, usernames, follower counts, and account settings
• Content Data: Posts, pins, images, captions, and other content you create or publish through our platform
• Analytics Data: Engagement metrics (likes, comments, shares, views, impressions), reach, and performance statistics
• Audience Data: Demographic information and audience insights (where available through platform APIs)
• Publishing Data: Scheduled posts, draft content, and publishing history

Important: We only access data that you explicitly authorize through each platform's OAuth consent screen. You can revoke access at any time through your account settings or directly through each social media platform's app settings.

Usage Data

We automatically collect information about how you interact with our platform, including IP addresses, browser type, device information, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect solely for the following purposes:

• Service Delivery: To provide, maintain, and improve our social media management services, including content creation, scheduling, and publishing
• Platform Integration: To connect with and publish content to your authorized social media accounts (Pinterest, Instagram, Facebook, Twitter/X) as you direct
• Analytics and Reporting: To retrieve and display analytics data from your connected accounts, generate performance reports, and provide insights
• Content Management: To store, organize, and manage your content, templates, and scheduled posts
• Account Management: To authenticate your identity, manage your account, and process transactions
• Communication: To send you technical notices, support messages, service updates, and respond to your inquiries
• Security and Compliance: To detect, prevent, and address technical issues, fraud, or security threats, and comply with legal obligations
• Service Improvement: To analyze usage patterns and trends (in aggregated, anonymized form) to improve our services

We do NOT: Sell your personal information or social media data to third parties, use your data for advertising purposes without your explicit consent, or share your content or analytics with other users without your permission.

Data Sharing and Disclosure

We do not sell your personal information or social media data. We may share your information only in the following limited circumstances:

• Social Media Platforms: We share content and data with Pinterest, Instagram, Facebook, and Twitter/X only as necessary to publish your content and retrieve analytics data, strictly in accordance with your explicit authorization and each platform's API terms of service. We do not share your data between platforms without your consent.
• Service Providers: With trusted third-party vendors who perform services on our behalf (such as cloud hosting, payment processing, and email delivery). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to users
• With Your Consent: We may share information in other circumstances with your explicit consent

We do NOT: Share your data with advertisers, data brokers, or other third parties for marketing purposes. We do not use your social media data for advertising or behavioral targeting without your explicit opt-in consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication methods, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal information:

• Right of Access: Access and receive a copy of your personal data
• Right to Rectification: Rectify inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (also known as the "right to be forgotten")
• Right to Restrict Processing: Object to or restrict processing of your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@postloudly.com. We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Services and Platform Integrations

Our platform integrates with the following third-party services:

• Social Media Platforms: Pinterest, Instagram, Facebook, and Twitter/X - We connect to these platforms via their official APIs using OAuth authentication. When you connect an account, you authorize us to access and use data according to each platform's terms. You can revoke access at any time. Each platform has its own privacy policy:
  • Pinterest: Pinterest Privacy Policy
  • Instagram/Facebook: Meta Privacy Policy
  • Twitter/X: Twitter Privacy Policy
• Payment Processors: We use secure payment processors to handle transactions. Payment information is processed directly by these providers and is not stored on our servers.
• Cloud Infrastructure: We use cloud service providers to host and store data securely.

These third-party services have their own privacy policies and terms of service. We encourage you to review them to understand how they handle your data. We are not responsible for the privacy practices of these third-party services.

Data Retention and Deletion

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period after account closure to comply with legal obligations
• Social Media Data: Retained while your account is connected and for up to 30 days after you disconnect an account, unless you request earlier deletion
• Content and Posts: Retained until you delete them or close your account
• Analytics Data: Retained for up to 2 years for historical reporting purposes
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes (e.g., tax records)

You can request deletion of your data at any time by contacting us at privacy@postloudly.com or by deleting your account through your account settings. We will delete your data within 30 days of your request, subject to legal retention requirements.

Your Control Over Social Media Connections

You have full control over your social media account connections:

• Connect/Disconnect: You can connect or disconnect any social media account at any time through your account settings
• Revoke Access: You can revoke our access to your accounts directly through each platform's app settings (e.g., Facebook Settings → Apps and Websites, Pinterest Settings → Apps)
• Selective Permissions: You control which permissions you grant to our app during the OAuth authorization process
• Data Access: You can view, export, or delete your data at any time through your account dashboard

When you disconnect an account, we will stop accessing new data from that platform and will delete stored data within 30 days, unless retention is required by law.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: